PS. Please allow 1-2 business days for tracking information to be available.
Country
Shipping Time
United States
8-12 Business Days
Canada
9-12 Business Days
Australia
7-8 Business Days
United Kingdom
7-9 Business Days
Mexico
5-8 Business Days
Germany
5-8 Business Days
Italy
5-8 Business Days
Singapore
5-9 Business Days
France
5-8 Business Days
Spain
5-9 Business Days
Netherlands
5-9 Business Days
5. What if the package doesn't arrive?
If you don't get your package 30 days after it was shipped, please contact us at: service@lz0699888@gmail.com. We'll either resend a new one to you or give you a full refund.
Payment Information
Item prices may vary depending on the country and region the order is being shipped to, as well as the currency being used to pay for the item(s).
Payment Method
You must comply with the terms of all agreements between you and any third-party payment processors, and if you have any disputes regarding the processing of your payment you must deal directly with those third parties to resolve the disputes. You authorize us to charge all amounts to the payment method details you provide to us. You represent and warrant that each credit card or other payment method you use for payment to us belongs to you, and you have the right to charge all such payments on the credit card or other payment method.
Payment Error Troubleshooting
If you receive error messages while attempting to check out, please refer to the solutions below:
Error Code
Solution
Transaction cannot be processed
Contact your bank so they may authorize the transaction.
Transaction cannot be processed, contact Customer Care
Contact your bank so they may authorize the transaction. If the issue persists, contact our Customer Care team.
Error codes beginning with 4
Contact your bank before attempting another checkout, or try a different payment method
50000
Contact your bank before attempting another checkout, or try a different payment method
50001
Contact your bank so they may authorize the transaction. If the issue persists, contact our Customer Care team.
Error codes beginning with 6
Wait 15 minutes and attempt again. If the issue persists, contact our Customer Care team.
Pay With Credit/Debit Card
When you pay with a credit or debit card, you need:
The name printed on the card
The card number
The month and year the card expires
The 3-digit or 4-digit security code
This information, along with the billing address for the credit card, must be entered during the purchase process.
We accept major credit/debit cards including Visa, Mastercard, American Express, and Discover.
Please note: We do not save your credit/debit card number or personal information entered into the payment fields when you make a payment. For questions regarding your transactions on your credit/debit card, please consult the bank that issued your credit/debit card.
Shipping & Returns
Shipping Information
At Heart Craft, we aim to offer you the best shipping option.
1. Can Heart Craft ship to my country?
We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.
Philippines
Indonesia
Cuba
Iran
Sudan
Syria
2. How much does shipping cost?
For items under $69.99, you will need to pay $4.68 for shipping.
PS. We have free shipping site-wide promotions during the sale season. Stay tuned!
3. How long will it take for my order to arrive?
Total delivery time = Processing time + Shipping time
(Not including customs delays, weekends, holidays, and any unforeseen circumstances)
Processing Time: 2-4 business days
For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.
PS. Please allow 1-2 business days for tracking information to be available.
Country
Shipping Time
United States
8-12 Business Days
Canada
9-12 Business Days
Australia
7-8 Business Days
United Kingdom
7-9 Business Days
Mexico
5-8 Business Days
Germany
5-8 Business Days
Italy
5-8 Business Days
Singapore
5-9 Business Days
France
5-8 Business Days
Spain
5-9 Business Days
Netherlands
5-9 Business Days
5. What if the package doesn't arrive?
If you don't get your package 30 days after it was shipped, please contact us at: service@lz0699888@gmail.com. We'll either resend a new one to you or give you a full refund.
Payment Information
Item prices may vary depending on the country and region the order is being shipped to, as well as the currency being used to pay for the item(s).
Payment Method
You must comply with the terms of all agreements between you and any third-party payment processors, and if you have any disputes regarding the processing of your payment you must deal directly with those third parties to resolve the disputes. You authorize us to charge all amounts to the payment method details you provide to us. You represent and warrant that each credit card or other payment method you use for payment to us belongs to you, and you have the right to charge all such payments on the credit card or other payment method.
Payment Error Troubleshooting
If you receive error messages while attempting to check out, please refer to the solutions below:
Error Code
Solution
Transaction cannot be processed
Contact your bank so they may authorize the transaction.
Transaction cannot be processed, contact Customer Care
Contact your bank so they may authorize the transaction. If the issue persists, contact our Customer Care team.
Error codes beginning with 4
Contact your bank before attempting another checkout, or try a different payment method
50000
Contact your bank before attempting another checkout, or try a different payment method
50001
Contact your bank so they may authorize the transaction. If the issue persists, contact our Customer Care team.
Error codes beginning with 6
Wait 15 minutes and attempt again. If the issue persists, contact our Customer Care team.
Pay With Credit/Debit Card
When you pay with a credit or debit card, you need:
The name printed on the card
The card number
The month and year the card expires
The 3-digit or 4-digit security code
This information, along with the billing address for the credit card, must be entered during the purchase process.
We accept major credit/debit cards including Visa, Mastercard, American Express, and Discover.
Please note: We do not save your credit/debit card number or personal information entered into the payment fields when you make a payment. For questions regarding your transactions on your credit/debit card, please consult the bank that issued your credit/debit card.
After selecting your tapestry, there's no need to worry about hanging it. We offer three or more installation methods. The suggestions mentioned in our article allow you to choose the best option for yourself. Alternatively, you can contact us, and we'll provide tailored recommendations for your wall.
Email：lz0699888@gmail.com. We guarantee a reply within 24 hours.
Shipping & Returns
Enjoy Free shipping 69.99💲Over.
Please allow 2-4 business days for your order to be processed before it ships.
Need more specific shipping details or have an urgent request? Please contact us via live
What Our Customers Have to Say About Our Service...
"My tapestry has arrived and it is really beautiful. Thank you very much for helping me so much with its delivery. "5/5
- Judy
"Thanks for your e-mail of yesterday and your speedy response with the replacement. The new cushion cover arrived this morning! I've checked it anyway, for my own peace of mind and it's perfect! Thank you so much! Kind Regards A most appreciative customer!5/5
- Susan
"Thank you for the quick delivery, I am very pleased with the quality of the HC tapestries and am sure I will order from you again in future. "5/5
- David
