Shipping Information
At Heart Craft, we aim to offer you the best shipping option.
1. Can Heart Craft ship to my country?
We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.
- Philippines
- Indonesia
- Cuba
- Iran
- Sudan
- Syria
2. How much does shipping cost?
For items under $69.99, you will need to pay $4.68 for shipping.
PS. We have free shipping site-wide promotions during the sale season. Stay tuned!
3. How long will it take for my order to arrive?
Total delivery time = Processing time + Shipping time
(Not including customs delays, weekends, holidays, and any unforeseen circumstances)
Processing Time: 2-4 business days
For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.
4. How may I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to track your order at https://heartcraftshop.com/apps/track123?nums=TK123
PS. Please allow 1-2 business days for tracking information to be available.
| Country | Shipping Time |
| United States | 8-12 Business Days |
| Canada | 9-12 Business Days |
| Australia | 7-8 Business Days |
| United Kingdom | 7-9 Business Days |
| Mexico | 5-8 Business Days |
| Germany | 5-8 Business Days |
| Italy | 5-8 Business Days |
| Singapore | 5-9 Business Days |
| France | 5-8 Business Days |
| Spain | 5-9 Business Days |
| Netherlands | 5-9 Business Days |
5. What if the package doesn't arrive?
If you don't get your package 30 days after it was shipped, please contact us at: service@lz0699888@gmail.com. We'll either resend a new one to you or give you a full refund.
Payment Information
Item prices may vary depending on the country and region the order is being shipped to, as well as the currency being used to pay for the item(s).
Payment Method
You must comply with the terms of all agreements between you and any third-party payment processors, and if you have any disputes regarding the processing of your payment you must deal directly with those third parties to resolve the disputes. You authorize us to charge all amounts to the payment method details you provide to us. You represent and warrant that each credit card or other payment method you use for payment to us belongs to you, and you have the right to charge all such payments on the credit card or other payment method.
Payment Error Troubleshooting
If you receive error messages while attempting to check out, please refer to the solutions below:
| Error Code | Solution |
| Transaction cannot be processed | Contact your bank so they may authorize the transaction. |
| Transaction cannot be processed, contact Customer Care | Contact your bank so they may authorize the transaction. If the issue persists, contact our Customer Care team. |
| Error codes beginning with 4 | Contact your bank before attempting another checkout, or try a different payment method |
| 50000 | Contact your bank before attempting another checkout, or try a different payment method |
| 50001 | Contact your bank so they may authorize the transaction. If the issue persists, contact our Customer Care team. |
| Error codes beginning with 6 | Wait 15 minutes and attempt again. If the issue persists, contact our Customer Care team. |
Pay With Credit/Debit Card
When you pay with a credit or debit card, you need:
- The name printed on the card
- The card number
- The month and year the card expires
- The 3-digit or 4-digit security code
This information, along with the billing address for the credit card, must be entered during the purchase process.
We accept major credit/debit cards including Visa, Mastercard, American Express, and Discover.
Please note: We do not save your credit/debit card number or personal information entered into the payment fields when you make a payment. For questions regarding your transactions on your credit/debit card, please consult the bank that issued your credit/debit card.