Shipping Information

At Heart Craft, we aim to offer you the best shipping option.

1. Can Heart Craft ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.

• Philippines
  
• Cuba
• Iran
• Sudan
• Syria

2. How much does shipping cost?

For items under $69.99, you will need to pay $6.48 for shipping.

PS. We have free shipping site-wide promotions during the sale season. Stay tuned!

3. How long will it take for my order to arrive?

Total delivery time = Processing time + Shipping time

(Not including customs delays, weekends, holidays, and any unforeseen circumstances)

Processing Time: 2-4 business days

For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

Contact us for more shipping addresses: lz0699888@gmail.com

4. How may I track my order?

Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to track your order at https://heartcraftshop.com/apps/track123?nums=TK123

PS. Please allow 1-2 business days for tracking information to be available.

5. What if the package doesn't arrive?

If you don't get your package 30 days after it was shipped, please contact us at: service@lz0699888@gmail.com. We'll either resend a new one to you or give you a full refund.

Payment Information

Item prices may vary depending on the country and region the order is being shipped to, as well as the currency being used to pay for the item(s).

Payment Method

You must comply with the terms of all agreements between you and any third-party payment processors, and if you have any disputes regarding the processing of your payment you must deal directly with those third parties to resolve the disputes. You authorize us to charge all amounts to the payment method details you provide to us. You represent and warrant that each credit card or other payment method you use for payment to us belongs to you, and you have the right to charge all such payments on the credit card or other payment method.

Payment Error Troubleshooting

If you receive error messages while attempting to check out, please refer to the solutions below:

Pay With Credit/Debit Card

When you pay with a credit or debit card, you need:

• The name printed on the card
• The card number
• The month and year the card expires
• The 3-digit or 4-digit security code

This information, along with the billing address for the credit card, must be entered during the purchase process.

We accept major credit/debit cards including Visa, Mastercard, American Express, and Discover.

Please note: We do not save your credit/debit card number or personal information entered into the payment fields when you make a payment. For questions regarding your transactions on your credit/debit card, please consult the bank that issued your credit/debit card.