We can ship to the world & Worldwide free shipping for orders over $69.99.
We ship to almost every country in the world. We also offer paid Express Couriers (DHL) as an alternative option.
Delivery Time
Order Processing: 24 hours.
Express Shipping Time (DHL): 5-7 Business Days.
Standard Shipping Time: 5-9 Business Days.
Country
Shipping Time
United States
5-9 Business Days
Canada
5-9 Business Days
Australia
5-8 Business Days
United Kingdom
5-9 Business Days
Mexico
5-8 Business Days
Germany
5-8 Business Days
Italy
5-8 Business Days
Singapore
5-9 Business Days
France
5-8 Business Days
Spain
5-9 Business Days
Netherlands
5-9 Business Days
Note:
1. Other countries not in the list, please see the actual payment page or contact our customer service.
2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.
Wrong Shipping Information
If you have left a wrong shipping address or contact information, please contact our customer service within 2 hours.
Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
Contact us at HC&Wabisabi shop:lz0699888@gmail.com
SHIPPING POLICY
✈WorldwideFree Shipping For Orders Over$69.99 ✈
Shipping Range
We can ship to the world & Worldwide free shipping for orders over $69.99.
We ship to almost every country in the world. We also offer paid Express Couriers (DHL) as an alternative option.
Delivery Time
Order Processing: 24 hours.
Express Shipping Time (DHL): 5-7 Business Days.
Standard Shipping Time: 5-9 Business Days.
Country
Shipping Time
United States
5-9 Business Days
Canada
5-9 Business Days
Australia
5-8 Business Days
United Kingdom
5-9 Business Days
Mexico
5-8 Business Days
Germany
5-8 Business Days
Italy
5-8 Business Days
Singapore
5-9 Business Days
France
5-8 Business Days
Spain
5-9 Business Days
Netherlands
5-9 Business Days
Note:
1. Other countries not in the list, please see the actual payment page or contact our customer service.
2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.
Wrong Shipping Information
If you have left a wrong shipping address or contact information, please contact our customer service within 2 hours.
Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
Contact us at HC&Wabisabi shop:lz0699888@gmail.com
REFUND POLICY
Refund policy
Standard Products: Can be canceled at any time before shipping.
Customized Products: Customized Products cannot be canceled once production begins.
For cancellations, please contact support-sale@lz0699888@gmail.com to check your order status.
Return Policy
Eligible for Return:
Standard Items: Can be returned within 30 days no reason return
Customized Items: Only eligible for return if damaged or defective. Issues must be reported within 30 days for a refund.
Non-returnable Items: Products that are not in their original packaging or condition.
How to Process a Return:
Email Request: Email support- sale@lz0699888@gmail.com with your order number, package photos, product photos, and the reason for return
Approval & Instructions: We will respond within 2 business days with the return address and instructions.
Refund Issuance: We will issue a refund immediately after receiving the returned product. Refunds typically take 1-3 business days to reflect in your account.
SHIPPING: Return shipping is at your expense, any expedited shipping is non-refundable.
ExchangePolicy
Eligible for Exchange:
Standard Items: Can be exchanged within 30 days for a different size, color, or product
CUSTOMIZED MERCHANDISE: Merchandise may be exchanged only if it is damaged or defective and reported within 30 days.
Non-exchangeable Items: Products that are not in their original condition or packaging.
How to Process an Exchange:
Email Request: Contact us at support- sale@lz0699888@gmail.com with your order number, product details, photos, and the reason for the exchange.
Approval & Instructions: Our team will reply within 2 business days with the exchange process and shipping label if applicable.
New Item Shipment: Once we receive the original item, we will promptly ship the replacement product to you.
Shipping Costs: We cover exchange shipping costs, except rush shipping fees on the original order.
*Heart Craft reserves the right to interpret these terms at its sole discretion.*
FREQUENTLY ASKED QUESTIONS
Where can I see the tracking information?
Once your order ships, you'll receive a tracking number. Use this number on 17Track or the courier's website to follow your package. Just paste the number into the search bar for updates.
Can you ship to my country?
Yes, we ship to customers worldwide. Orders over $69.99 qualify for free shipping on the same day.
If your country does not appear as a shipping destination after filling out the information, please contact us at :lz0699888@gmail.com
Can I return it if I don't like it?
We accept returns on some standard-sized items. However, custom orders are non-returnable. If you wish to return an item, please contact our customer service team for the return address and instructions
Do you provide custom options?
Yes, we offer custom sizes and styles for most products. However, we can make products such as sleeper sofa covers or table runners from our fabrics. Please contact us and we will do our best to accommodate your request.
