At Heart Craft, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a flexible return and repair policy as follows:
Cancellation Policy
- Standard Products: Can be canceled at any time before shipping.
- Customized Products: Cannot be canceled once production begins.
For cancellations, please email contact :lz0699888@gmail.com to check your order status.
30-Day Warranty
If your item develops a quality issue within 30 days of receipt, please contact us for a free repair or replacement.
We will cover the repair and reshipment cost for verified quality-related issues.
Return Eligibility
- Standard Items: Can be returned within 30 days
- Non-returnable Items: Products that are not in their original packaging or condition.
How to Initiate a Return
- Email Request: Contact email: lz0699888@gmail.com with your order number, package photos, product photos, and reason for return.
- Once your return or repair is approved, we’ll provide the return address and next steps.
Exchange Policy
Size Changes Before Shipment
- If you need to change your size, please email us immediately after placing your order.
- Size changes can be made free of charge before your order ships.
- Once shipped, exchanges are subject to the fees and conditions below.
- For non-quality-related returns beyond this period, customers must cover both shipping costs and the 25% restocking fee.
How to Process an Exchange
- Email Request: Contact Email :lz0699888@gmail.com with your order number, product details, photos, and reason for the exchange.
- Approval & Instructions: Our team will reply Within 24 hours with the exchange process and shipping label if applicable.
- New Item Shipment: Once we receive the original item, we will promptly ship the replacement product to you.
Customer Support Contact Information
- Please email us at :lz0699888@gmail.com
- Customer Service Hours: Monday – Friday, 10:00 – 19:00
We appreciate your trust in Heart Craft and strive to provide the best service possible!