Returns and Refund Policy
At HeartCraft, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a flexible return and repair policy as follows:
7-Day Return Policy
You may return your item within 7 days of receipt for any reason.
- Items must be returned in their original condition and packaging.
- Customers are responsible for return shipping costs.
- For non-quality-related returns beyond this period, customers must cover both shipping costs and the 25% restocking fee.
- Each piece in our one-of-a-kind design/handwoven collection possesses an irreplaceable soul. Time has shaped its form—our role is to preserve, not perfect. For this reason, all pieces are final sale. We encourage thoughtful selection; our team will gladly assist you before purchase. Thank you for honoring the spirit of things that exist only once.
30-Day Warranty
If your item develops a quality issue within 30 days of receipt, please contact us for a free repair or replacement.
However, we do offer repair services — the customer will only need to cover two-way shipping costs, and repair fees (if applicable) will depend on the level of damage.
How to Initiate a Return or Repair
- Please contact us at email: lz0699888@gmail.com with your order number and clear photos of the item.
- Once your return or repair is approved, we'll provide the return address and next steps.
Customer Support Contact Information
- Email: service@lz0699888@gmail.com
- Customer Service Hours: Monday to Friday, 10:00 AM – 7:00 PM (UK time)
We appreciate your trust in Heart Craft and strive to provide the best service possible!