FAQS

How do I use the coupon code?

At checkout, you’ll find a box where you can enter your coupon code, and the discount will be applied automatically.

Can I cancel or modify my order after it’s been placed?

Standard products can be canceled.

Custom orders cannot be canceled once production has started.

Please check the Return policy page for details or contact customer service to check order status and cancel if needed.

Can HEARTCRAFT products be machine-washed? If not, how can they be cleaned?

Most of our products can be machine washed on a gentle cycle. However, we recommend hand washing and air drying lace and embroidered items to preserve their quality.

If you still have questions, please contact our online customer service to inquire about the cleaning methods of products that you are interested.

What is your policy for damaged or defective items?

Before shipping, each product undergoes a three-step quality inspection process. While damage is rare, if it occurs, please check the Return policy page for details or contact customer service for a satisfactory solution.

How do I know if the colors of the products match what I see on my screen?

Our designers meticulously adjust the colors to minimize discrepancies between the screen and the actual product. If you're unsure, reach out to our customer service team. We can send a real-time photo of the product for comparison.

What makes your products stand out compared to similar items from other brands?

High-quality fabrics
Original designs
Exquisite craftsmanship
Customization services
Detailed product features
Excellent after-sale support
Free shipping
6 years of Art & Design

Customization Related

Which tablecloth size should I choose?

Use this formula:

Tablecloth length = Table length + (Drop size x 2)

Tablecloth width = Table width + (Drop size x 2)

We recommend an 8-inch drop for a minimal overhang, 12 inches for everyday use, or 16 inches for a longer drop. It’s entirely up to you!

Do you provide oval tablecloths?

To ensure a perfect fit, we currently only offer rectangular tablecloths for oval tables.

How large can you make a tablecloth?

The length is unlimited, but the fabric width has limitations. For wider tablecloths, we may need to stitch multiple pieces of fabric together, meaning the width may not be seamless.

Do you offer fabric samples before I place a custom order?

Yes! Fabric samples are available for $9.99 each. Please contact customer service to receive a link to place your sample order.

Can I request matching sets of tablecloths, runners, and pillow covers?

Absolutely! We can create matching sets using the same fabric for tablecloths, table runners, and pillow covers. Contact our customer service to ensure we create the exact set you have in mind.

Shipping Related

Where can I see the tracking information?

You can use the tracking number you received to check detailed logistics information on the following website：https://tools.usps.com/go/TrackConfirmAction_input

https://www.17track.net/en

We will send the tracking information to your email once your order has shipped. If you don’t receive it, please contact customer service.

Can I return an item if I don’t like it?

We accept returns on certain standard-sized items. Custom orders, however, are non-returnable. Please check the Return policy page for details or contact our customer service team for return instructions and the return address if applicable.

What is the estimated delivery time for international orders?

Our products are handmade and made to order. Production typically takes around 3-5 business days, and shipping takes approximately 5-15 business days. Delivery times may vary depending on the destination. For specific information, please contact customer service.

Can I expedite my order for faster production and shipping?

Yes! You can select express shipping at checkout for an additional $14.99 to speed up production and delivery.

Do you offer free shipping, and which countries do you ship to?

We offer free shipping worldwide. We currently ship to the US, UK, Canada, France, Australia, Italy, Poland, Germany, and many other countries within and outside the EU.

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